Thursday, January 9, 2014

Doing Business 2014 Report By The World Bank and the International Finance Corporation – Selected Excerpts



Doing Business 2014 Report  


The 11th edition of the Doing Business Report compares business regulations for small and medium – size domestic enterprises in 189 economies. This is a copublication of The World Bank and the International Finance Corporation. A dedicated open website is available to access the report – www.doingbusiness.org.
The report focuses on 11 key areas of a business:
  1. Starting a business
  2. Dealing with construction permits
  3. Getting Electricity
  4. Registering Property
  5. Getting Credit
  6. Protecting Investors
  7. Paying Taxes
  8. Trading across borders
  9. Getting Contracts
  10. Resolving Insolvency
  11. Employing Workers
Preface of the Report says A thriving private sector—with new firms entering the market, creating jobs and developing innovative products—con-tributes to a more prosperous society.  Governments play a crucial role in sup-porting a dynamic ecosystem for firms.  They set the rules that establish and clarify property rights, reduce the cost  of resolving disputes and increase the  predictability of economic transactions.  Without good rules that are evenly en-forced, entrepreneurs have a harder time starting and growing the small and medium-size firms that are the engines of growth and job creation for most economies around the world.



Overview

On average around the world, starting a business takes 7 procedures, 25 days and costs 32% of income per capita in fees. But while it takes as little as 1 procedure, half a day and almost nothing in fees in New Zealand, an entrepreneur must wait 208 days in Suriname and 144 in República Bolivariana de Venezuela.
Creditors need guarantees that their loans will be repaid. Information about potential borrowers and solid le-gal rights for creditors play an important part in providing those guarantees. Yet institutions providing these are not universal among the 189 economies: 35 have no credit bureau or registry that distributes information about borrowers, and 124 lack a modern collateral registry where a creditor can check whether a movable asset being pledged as collateral has any other liens on it.



 
 




What is the Bigger Picture?
Doing Business recognizes that the state plays a fundamental role in private sector development. Governments support economic activity by establishing and enforcing rules that clarify property rights and reduce the cost of resolving disputes, that increase the predictability of economic interactions and that provide contractual partners with core protections against abuse. So it is no surprise to find that there is no evidence suggesting that economies that do well on Doing Business indicators tend to have governments driven by a “smaller government” philosophy. Indeed, the data suggest otherwise. It is generally the bigger governments (as measured by government consumption expenditure as a percentage of GDP), not the small ones, that tend to provide more of the protections and efficient rules promoted by Doing Business

Who improved the most in 2012/13?
In 2012/13, 29 economies implemented in net 3 or more reforms improving their business regulatory systems or related institutions as measured by DoingBusiness. These 29 include economies from all income groups: high income (5), upper middle income (9), lower middle income (12) and low income (3). And they include economies from all regions.





Starting a Business

Starting a business is easiest in New Zealand, where it takes 1 procedure, half a day, less than 1% of income per capita and no paid-in minimum capital.
Globally since 2009 the average time to start a business has fallen by about 13 days. By region, Sub- Saharan Africa has shown the most improvement; with the average time to start a business falling from 55 days to 30 in 2013 Chile introduced a law allowing entrepreneurs to register certain types of legal entities online and free of charge. As a result of these improvements, the time to register a business in Santiago fell from 27 days in 2009 to 5.5 in 2013. India is lagging at the end of the distance to frontier scores graph with even countries like Guinea and Benin ahead of us. The graph shows how far a country is from the best performance.

Dealing with Construction Permits

Dealing with construction permits is easiest in Hong Kong SAR, China, where it takes 6 procedures and 71 days and costs 15.4% of income per capita to comply with requirements for building a storage warehouse and connecting it to water, sewerage and a fixed telephone line.
India is at the bottom of the chart with only Zimbabwe and Eritrea after us.

Getting Electricity

Getting an electricity connection is easiest in Iceland, where it takes 4 procedures and 22 days and costs 14.4% of income per capita ($5,554). Shortening connection times and streamlining processes were not the only reforms. Since 2010, 27 economies have reduced electricity connection costs using different strategies. Trinidad and Tobago thoroughly revised its capital contribution policy, drastically lowering costs for customers to connect to the grid. Between 2009 and 2013 the Russian Federation cut the cost of an electricity connection by more than 90%. In 2012 the Republic of Korea introduced a policy under which customers pay only 30% of connection costs up front and the remaining 70% over the next 2 years, enabling entrepreneurs to invest the outstanding amount in developing their businesses.
India’s position is relatively better on this count.

Registering Property

As measured by Doing Business, registering property is easiest in Georgia. Economies that rank well on the ease of registering property tend to have simple procedures, effective administrative time limits, fixed registration fees, low transfer taxes and online registries. The most common improvements were combining procedures, increasing administrative efficiency, computerizing registries and lowering property transfer taxes.
Over the past 5 years the average time to transfer property worldwide fell by 15 days, from 65 to 50, and the average cost by 0.2 percentage point, from 6% of the property value to 5.8%. Computerizing property transfer processes helps reduce processing times and enhance efficiency. In the 45 economies that computerized procedures—as diverse as Malaysia, the Netherlands and Sierra Leone—the average time to transfer a property was cut in half, from 64 days to 32, over the past 5 years. Going electronic also makes it easier to identify errors and overlapping titles, improving title security. India’s score is better than Mexico, Israel and Belgium, Ukraine and Egypt to name a few.

Getting Credit

Malaysia and the United Kingdom remain tied at the top of the ranking on the ease of getting credit. For legal rights, the World Bank and other international institutions have recognized that secured credit is more widely avail-able to businesses in economies with efficient, effective laws that provide for consistent, predictable outcomes for se-cured lenders in the event of nonpayment by borrowers. The legal rights of borrowers and lenders and the strength of credit reporting systems are assessed by 2 sets of measures. The first analyzes the legal framework for secured transactions by looking at how well collateral and bankruptcy laws facilitate lending. The second examines the coverage, scope and quality of credit information available through public credit registries and private credit bureaus. But these institutions are not enough to guarantee access to finance for small and medium-size firms or firms in general, because the availability of credit depends on many other factors as well.
India does not feature in the graph of select nations which are moving towards the frontier in getting credit over the past 5 years.

Protecting Investors

New Zealand provides the strongest minority investor protections in related-party transactions as measured by Doing Business —for the ninth year in a row. Increasing disclosure requirements was the most common feature of investor protection reforms in the past 5 years. Doing Business assesses the strength of minority shareholder protections against Directors’ misuse of corporate assets for personal gain. The indicators measure 3 aspects of investor protections: approval and transparency of related-party transactions (extent of disclosure index), liability of company directors for self-dealing (extent of director liability index) and shareholders’ ability to obtain corporate documents before and during derivative or direct shareholder litigation.
During that period the most common change has been increasing disclosure ob-ligations and amending the approval process for related-party transactions—with 70% of reformers doing so—as opposed to, for example, increasing director liability or access to evidence. Among OECD high-income economies that share was even higher, at 85%.

Paying Taxes

Between June 2012 and June 2013 Doing Business recorded 32 reforms making it easier or less costly for companies to pay taxes—and since 2009 has recorded 189 Revenue authorities around the world are continuously making great efforts to streamline administrative processes and modernize payment systems. Today firms can file tax returns electronically in 76  of the  189  economies covered by  Doing Business—from the taxpayer’s home, library, workplace
Doing Business records the taxes and mandatory contributions that a standard medium-size firm must pay in a given year and measures the administrative burden of paying taxes and contributions. It does so using 3 indicators: number of payments, time and total tax rate. Striking the right balance is therefore a great challenge for governments when designing tax policies. Whom to tax, by how much and how? One way to encourage compliance and have an effective tax system is to keep rules as clear and simple as possible. Thus it is important to   measure both the level of tax rates and the administrative burden of compliance. Since 2009 Doing Business has recorded 189 tax reforms in 114 economies. Of these reforms, 57 introduced or enhanced online filing systems. These and other improvements to simplify tax compliance reduced the time to comply with the 3 main taxes measured (profit, labor and consumption) by 20 hours on average, and the number of payments by 4. Electronic systems for filing and paying taxes, if implemented well and used by most taxpayers, benefit both tax authorities and firms. For tax authorities, e-filing lightens workloads and reduces operational costs such as for processing, handling and storing tax returns. At the same time, e-filing increases compliance with tax obligations and saves time. By 2012, 76 economies had fully implemented electronic filing and payment of taxes.

Trading Across Borders

Trading across borders is easiest in Singapore for the seventh year in a row. The most common feature of trade facilitation reforms recorded by Doing Business in the past 5 years was the introduction or improvement of electronic submission and processing. But in 2012/13 the most common feature was the improvement of customs administration. Red tape and costs to ship goods over-seas are significant impediments to trade. Complicated border processes and bureaucratic bottlenecks hinder economic growth considerably by reducing access to global markets. This is a particular problem in developing economies: in some African economies revenue losses from inefficient border procedures are estimated to exceed 5% of GDP. Automation continued to play an important role in reforms as well.
India does not feature in the main graph on this count.

Enforcing Contracts

Enforcing contracts is easiest in Luxembourg, where resolving the standardized commercial dispute measured by Doing Business takes 321 days and 26 procedures and costs 9.7% of the value of the claim. Introducing e-filing was a common feature of reforms making it easier to enforce contracts in the past 5 years, considerably streamlining court procedures. Doing Business measures the time, cost and procedures involved in resolving a standardized commercial lawsuit between 2 domestic businesses through the local first-instance court. The dispute involves the breach of a sales contract worth twice the income per capita of the economy.
The introduction of specialized courts tends to lead to greater specialization of judges—resulting in faster resolution times, cheaper contract enforcement, shorter court backlogs and increased efficiency. Other economies have made courts more efficient by introducing comprehensive case management systems that control the movement of cases through courts or the total workload of courts. Case management is often performed by judges but can also be done by court administrators, especially if fully automated. India is again lagging in this aspect of progress towards the frontier in regulatory practice in enforcing contracts in the past 5 years,

Resolving Insolvency

Creditors of firms facing insolvency in Japan have higher recovery rates than in other economies. Common features of insolvency reforms in the past 5 years include passing new bankruptcy laws, eliminating formalities and tightening time limits of insolvency proceedings, and regulating the profession of insolvency administrators.
Weaknesses of insolvency regimes become apparent during crises. When a weak insolvency framework does not pro-vide for effective formal and out-of-court mechanisms to address financial distress, more debts remain unresolved and more companies languish, unprofitable but with their assets unavailable to their creditors and little chance of turnaround. An insolvency framework that allows debtors and creditors to find solutions through fast, inexpensive, transparent procedures can facilitate debt repayment, encourage lending and lead to a higher survival rate for viable enterprises.
To analyze the efficiency of insolvency frameworks across economies, Doing Business measures the time, cost and out-come of insolvency proceedings involving domestic entities. The time for creditors to recover loans is recorded in calendar years. The cost of proceedings is recorded as a percentage of the value of the debtor’s estate. Doing Business analyzes 1 of the 4 types of procedures that may apply to an insolvent firm: reorganization, liquidation, receiver-ship and foreclosure.
These procedures differ in 3 main ways: the extent to which they allow secured creditors to recover their debt, the likelihood that a viable business will continue operating as a going concern after insolvency proceedings and the extent to which the concerns of unsecured creditors are addressed. The highest recovery rates are recorded in economies where reorganization is the most common insolvency proceeding.
India has a reasonable position on this count though still lagging behind Sri Lanka, Uzbekistan, Peru, Panama, The Gambia, Ethiopia, Ghana etc.

Employing Workers

The report highlights 3 of the 29 areas of labor regulation measured: probationary period,
paid annual leave and length of the workweek. Most economies set 3–6 months as the maximum duration for probationary periods. Seventy-nine economies provide 15–21 days paid annual leave, consistent with International Labor Organization (ILO) Convention 132 on holidays with pay. One hundred and seventy-eight economies limit employees’ workweek in manufacturing to 6 or fewer days, complying with ILO Convention 14 on the length of the workweek. Doing Business; through its employing workers indicators, measures flexibility in regulation of employment relating to hiring, work scheduling, redundancy rules and redundancy costs.
To make data comparable across 189 economies, Doing Business uses a standardized case study that assumes, among other things, a limited liability manufacturing company with 60 employees.
Among the  189  economies covered by Doing Business , 7% do  not allow any probation, 59% allow a  probationary period of  3  months or  less, 2% allow between  3  and  6  months and  32% al-low 6 months or more.
The formal sectors of low-income economies provide the most days of mandatory paid annual leave. But in these economies the formal sector does not include most workers, so this benefit is available to only a small group of workers. Most of the economies covered by Doing Business have balanced provisions. This is true across all income groups. But when focusing on economies with excessively rigid or flexible workweek regulations, some interesting trends emerge. More than 10% of low-income economies limit the workweek to 5 days. Conversely, when workweek regulations are of balance in high-income and lower-middle-income economies, it is often because of excessive flexibility

Significance of the Report

By providing useful insights into good practices worldwide in business regulations, Doing Business helps mobilize policy makers to reduce the cost and complexity of government procedures and to improve the quality of institutions. Such change serves the underprivileged
the most—where more firms enter the formal sector, entrepreneurs have a greater chance to grow their businesses and produce jobs, and workers are more likely to enjoy the benefit of regulations such as social protections and safety regulations. If economies around the world followed the best practice in regulatory processes for starting a business, entrepreneurs would spend 45.4 million fewer days each year satisfying bureaucratic requirements Economies that improve in areas measured by Doing Business are on average more likely than others to also implement reforms in other areas—such as governance, health, education and gender equality.

Case Studies

The report also includes 6 interesting case studies out of which Why are minimum capital requirements a concern for entrepreneurs, Implementing trade single windows in Singapore, Colombia and Azerbaijan and Improving court efficiency: the Republic of Korea’s e-court experience are good insights.  

Attribution: This work is available under the Creative Commons Attribution 3.0 Unported license (CC BY 3.0) http://creativecommons.org/licenses/by/3.0. Under the Creative Commons Attribution license, you are free to copy, distribute, transmit, and adapt this work, including for commercial purposes, under the following conditions: World Bank. 2013. Doing Business 2014: Understanding Regulations for Small and Medium-Size Enterprises. Washington, DC: World Bank Group. DOI: 10.1596/978-0-8213-9984-2. License: Creative Commons Attribution CC BY 3.0
 

Saturday, December 14, 2013

WICMA Editorial Board

I have recently been inducted as a Editorial Board member of the magazine Industry Insight. The magazine is part of WICMA.





Maintaining Strong Unwavering Focus – Conquering Vikshepa

The man who chases two rabbits catches neither. ~ Confucius

We can acquire a lot of wisdom simply by listening to other people’s experiences. During one chance interaction, I came across the case of a company X which was painstakingly setup by the owner from scratch. He literally built the company brick by brick and it was not easy going in the beginning. With passage of time, the fundamentals started looking good, business was sound, cash was being generated and a small bunch of people were gathered as a team.

However, in due course of time competitors came up and started eating away into the revenue pie. And soon they began to dominate the scene. Company X continues to be in business but has not managed to reach those hallowed levels of success which it was destined to achieve. What went wrong with the company? It is definitely not the product or the market or even the economy since others are doing well in the same space. This is a typical case of small businesses where the owner gets distracted from the business vision and goals thus losing vital edge.



In Patanjali’s Yogasutras there is a term Vikshepa. Iit stands for distraction or wandering of the mind. It starts with one losing focus on the task at hand like watching the milk boil in a tumbler while wasting time doing unnecessary things. Eventually one’s performance starts faltering, efficiency and productivity take a hit. Then the person starts hitting a spiral by blaming the surroundings, circumstances and situations beyond ones control and slowly believing the excuses to be true. People resort to wasting time and invoking divine powers to intervene and resolve the situation but seldom do they introspect. Honestly, it is very easy to lose focus. It is identifying the problem and addressing it which is the real challenge.

Zig Ziglar rightfully said - “Lack of direction, not lack of time, is the problem. We all have twenty-four hour days.”

Wandering Mind

Wandering mind is not a major problem per se. Our minds are full of thoughts, vivid imagination and situations which cause us to think and ponder. But when the mind wanders while we have an important task at hand then it becomes a problem. It is like time taken for setting up a machine and starting production, then facing a disruption due to say power cut (focus lost) leading to quality problems, waste, loss of brand image in larger acute cases and chipping away of the precious bottom-line.

We often get distracted but it is our discipline and purpose in life which should bring us back to concentrate on what we are doing or supposed to be doing; on the goals and objectives that we have set for ourselves. It is easy to lose control. Everyone does at some point in time. Success embraces those who are able to keep the focus intact through all odds.

A Vikshepa never manifests in its “full glory” from the beginning. It usually starts with minor distractions and then leads to becoming a major impediment. In its exalted form it can easily cause severe lasting damage.

Let us say a small business owner slowly relegates day to day activities to another person. This is the first level of losing control. Quite often people start enjoying the delegation of duties to others and slowly become dependent. However, if he continues to keep an eye on the numbers and operations data, the chances of allowing the system to slip out of his hand is remote.

In business, one cannot afford the luxury of losing focus. The owners have to chalk out the long term strategy, the goals and doggedly go about achieving them every single day. Concentrate on the greater purpose and never lose sight of the daily essentials. One cannot do multiple things at the same time. Multi-tasking is a grossly overrated term which is a common cause of failure.


How do we ensure that our focus is unwavering? Understand the Vikshepas that entrap us.



The most common Vikshepa is illness and listlessness which are usually linked, and not entirely avoidable but remedial measures can be taken fast.

Doubt, cravings or greed are more psychological and complex to identify and address. People often live in denial thus complicating the issue.

Carelessness/ negligence and lethargy or laziness is often intertwined. The good part is one can take action to remove these Vikshepa. In some cases lethargy is due to illness where root cause should be addressed.

Failure is acceptable because not all outcomes are in our control but inability to make progress and instability in maintaining the momentum are again damaging for anybody.

A very dear friend had gifted me a copy of The Road Less Travelled. I had read the book thoroughly but the main takeaway for me was Dr. Scott Peck’s advice against Procrastination. The reason for lack of progress is most certainly procrastination by the owner.

People who are delusional are in the direst need for an intervention. In my opinion, it is one of the most damaging Vikshepa and probably the bane of any business or person’s existence. If someone’s mind starts believing a certain aspect to be the fact to the level of being delusional then it is surely a downward spiral from that point onwards.

In the case of Company X, the owner had slowly started believing that he was just a figurehead and the business was basically being run by others after he delegated his daily duties. He felt that others They were the cause of all success. He also shifted focus from the details of business performance; the reason why emergence of other stronger competitors did not pique his thoughts.

What Happens due to any (or all) Vikshepa
There are four common resultant of Vikshepa – Pain, Sadness, Anger and Breathlessness.





It all starts with pain and the feeling of sadness as things start getting out of control. One is unable to come to terms with the problems caused by the Vikshepa and the feel that the there is nothing much that can be done and all is lost. It soon turns into anger; first channelized outside and then the profundity of one’s action (or inaction) hits home and the anger is directed inwards. Breathlessness is a state when one is consumed with the feeling of knowing it is only the self who is to blame and the damage that has occurred could have been avoided. It is a feeling of being trapped.
Luckily for Company X’s owner, there was some help on hand. Few people identified the issues and rolled up their sleeves to rectify the situation and turnaround the company. It is work in progress but the initial highlights are encouraging.

Conquering Vikshepa विक्षेप

We have to accept that we are humans and Vikshepa will affect us from time to time. What we need is a continuous Action Plan to circumvent them and aim to prevent them.

Here are few workable pointers.

Human beings are prone to live in denial which is the root cause of all troubles and crisis. We have the famous Kübler Ross Model of Five Stages of Grief. There is Denial, Anger, Bargaining, Depression and hopefully Acceptance in the good cases. Some linger in the intermediate stages for too long and need intervention. We need to get over the “this can’t be happening to me” feeling. The first step is identification and then acceptance that there is a problem. Half of the battle is won.

What Vikshepa provokes is the need to change. One can replicate The Stages of Change Model originally developed by James Prochaska and Carlo DiClemente at the University of Rhode Island. They were studying how smokers were able to give up their habits or addiction. The only warning is to ensure there is no relapse.




The process of change is quite simple. Align thoughts in one line preferably write down and prioritize the list. Understand the cause and effect relationship between the list items to ensure the root cause is targeted in the beginning. Choose well among options and follow it up with dedication and faith. You can either expand your business vertically or horizontally at any point in time. Trying to do both can be a sure-shot recipe of a royal debacle. Do the first things first. Focus on one thing at a time. Multi-tasking is an overused non-productive term. It is simply a waste of energy. Identify on what is important, what is of more value, what is more fundamental.

There will always be distractions, noise and crowd. You have to tune it out and remain focused like Mahabharata’s Arjun towards your goals in life.

"You have power over your mind - not outside events. Realize this, and you will find strength." ~ Marcus Aurelius

Thursday, December 12, 2013

Indian Management Dec 2013 Issue

It was nice to see that our article on Time for MBA Renaissance has been published again in Indian Management Dec 2013 issue as part Best of 2013 articles. 
This was written jointly by Dr. Renuka Garg, HOD Management Deptt. VNSGU and my research guide and me for the Feb 2013 issue of Indian Management.  



Sunday, December 1, 2013

TEAM DEVELOPMENT - An Inspiring Talk by Brahmakumari Disciple Shri. Girish bhai at TSSIA Hall



During a recent visit to TSSIA, Executive Secretary Shri. Sonawane ji told me that we are organizing a good talk on Team Development on the evening of 28th Nov. I was keen to attend the talk and expressed my interest. I was not aware of the speaker’s profile or what exactly can we look forward to.

On the day of the talk, I was stuck in office and at one point thought of skipping the event altogether. However, I was destined for the out of this world experience and the speaker was arriving little late. When I made it to the hall, I was close to twenty minutes late and found a handful of people listening to a speaker from Brahmakumari.

From the point I took my seat, I was hypnotized by the persona, the content of the talk and the sharpness of delivery. With my limited view of the world, I assumed this to be a routine presentation based talk by some Management specialist. I was so wrong and so gloriously wrong.

Girishbhai (whose name I figured at the end of the talk) spoke about the SELF, and the 2 Vital Teams in our lives – the personal one – Our Family and the professional one – Our Team in Office. I never considered my family as a team till date! I always took them for granted. He talked about the relationship between family members, between parents and children, why there are perceived strain in this fine bond and why there is so much anguish amongst all of us. We are too tied up with our lofty expectations and are continuously criticizing and pressurizing both the teams. He suggests that we reflect on our behavior and focus on Appreciating even small efforts rather than mercilessly dissecting each and every mistake. 
He suggested that we start developing Faith in ourselves and then seek out the same in others. Faith, Respect, Recognition and Appreciation will automatically manifest into Love for the self and the team. No amount of money or other material rewards will drive people to perform as undying love for the leader.

A very pointed correlation that Girishbhai drew with life and business is Immune System. He spoke about the need for a strong Immune system in our physical lives and similar resilience in business to withstand any external pressure. How will that happen? Through practice of moderation, control and forbearance.

The highlight of the talk was controlling the Mind through Meditation. He said that as we clean our house and our body by taking bath everyday; our Mind also needs to be cleaned thoroughly and frequently. This will help us to gain control of the wandering mind and focus on what is actually important in life. It is to primarily be in control of our senses, mental faculties, our indriya. 

Our greatest problems and issues fundamentally lie in our inability to maintain a calm attitude while being subjected to uncertainty of life. If we can calm our mind, we will be able to become victorious in anything that we attempt to achieve.

In a nutshell, the talk transformed me forever, as a mother, as a team player in our family business. I hope that TSSIA organizes more such events in future. But it is difficult to encapsulate Shri. Girishbhai’s inspiring talk in words, it is a live phenomenon that can be only heard and experienced.